What is your typical project timeline?

Project timelines vary based on scope and complexity. A typical website takes 4–6 weeks from kickoff to launch, including design, development, and testing.

Do you offer ongoing support and maintenance?

Yes — ongoing support is included. We understand businesses evolve, so we provide updates when needed, along with hosting, security updates, and performance optimisation.

What technologies do you work with?

We work with modern web technologies including Python, Next.js, TypeScript, Tailwind CSS, and headless CMS solutions, selecting the best stack for each project.

How do you handle project communication?

We keep communication clear and transparent through regular check-ins, shared project tools, and direct contact, so you always know how your project is progressing.

FAQ | Norfolk Web Solutions

Our pricing is transparent and competitive. A basic website starts at £99 a month, while more complex projects like e-commerce sites or web apps are priced based on specific requirements. We provide detailed quotes after understanding your needs.
The subscription has an intial 6 month commitment then you can cancel anytime, and we will continue to provide support until the end of the current billing cycle.
You just sign a new 6 month contract.
You just pay the remaining months until the 6 month commitment is over, then you can cancel with no further payments.
Every invoice has a 7 day grace period, after which a late fee of £10 is applied. If payment is not received within 30 days, we may suspend services until the account is brought current however we do understand that small businesses can suffer from sudden cash flow issues and we will do our utmost to work with you.
We send email invoices with a link to pay securely online via Stripe. We accept all major credit and debit cards, as well as bank transfers for larger projects.
The £50 per additional page is a one-time fee for the design and development of each additional page beyond the initial scope of the project. It does not affect your monthly subscription cost, which covers ongoing support and maintenance.
Our refund policy is straightforward: if you're not satisfied within the first 30 days, we offer a full refund. After that, refunds are evaluated on a case-by-case basis.

Yes subscriptions are ongoing after the initial 6 month commitment, but you can cancel anytime after the 6 months is over and we will continue to provide support until the end of the current billing cycle. It usually takes us 2-3 years to make our initial investment back, so we ask for a 6 month commitment to ensure we can recoup some of our costs and continue providing high quality services to all our clients. Ideally we would like to form a life long relationship with you and be your trusted web partner for years to come, your success is our success.
Yes, you may pay the difference between what you have paid and the total cost of the project to buy out of your subscription. The total cost of the project is calculated based on the scope of work and the time it takes to complete the project. We will provide you with a detailed quote outlining the costs involved in buying out of your subscription.
Yes. We offer a £25 a month subscription add on that covers unlimited edits and support for the lump sum package. This allows you to have ongoing support and updates for your website even after the initial project is completed.
The biggest difference is inital costs. As we work with small businesses we understand that not everyone will have thousands of pounds to hand to have a website created. The subscription model allows you to get a website for a low monthly cost, while the lump sum package requires a larger upfront payment. The subscription model also includes ongoing support and maintenance, while the lump sum package may require additional fees for support and updates after the initial project is completed.
Yes and no. SEO is comprised of two parts. On-page and off-page. On-page SEO is the work we do on your website to make it as search engine friendly as possible, this is included in all our packages. Off-page SEO is the work done outside of your website to increase your website's authority and trustworthiness in the eyes of search engines, this is not included in our packages but we can recommend some great local SEO specialists we work with if this is something you are interested in.
No. E-commerce sites are considerably more complex than a standard website and require a lot more work to set up and maintain. Due to the increased costs involved in creating and maintaining an e-commerce site, we only offer e-commerce sites under our lump sum package.
Yes. When you sign up for our services, you have the option to either transfer your existing domain to us or register a new domain through us. If you choose to transfer your existing domain, we will work with you to ensure a smooth transfer process. If you choose to register a new domain through us, we will handle the registration process for you. In either case, if you decide to cancel our services, you will retain ownership of your domain and can choose to manage it independently or transfer it to another provider as needed.

SEO comprises of on-page and off-page SEO. On-page SEO is the work we do on your website to make it as search engine friendly as possible, this is included in all our packages. Off-page SEO is the work done outside of your website to increase your website's authority and trustworthiness in the eyes of search engines, this is not included in our packages but we can recommend some great local SEO specialists we work with if this is something you are interested in.
Yes! SEO is crucial for increasing your website's visibility in search engine results, driving organic traffic, and ultimately growing your business. A well-optimized website can attract more visitors, generate leads, and improve your online presence, making it an essential component of any digital marketing strategy.
No. SEO is a long-term strategy that requires consistent effort and time to see significant results. While we can implement best practices to improve your website's SEO, achieving front-page rankings on Google typically takes several months of ongoing optimization, content creation, and link-building efforts. We focus on sustainable growth and long-term success rather than quick fixes.
Yes we offer on-page seo audits. We actually have a free version you can use on our site right now! Just head to our free audit page and enter your website URL to get a comprehensive report on your website's SEO performance, including actionable insights and recommendations for improvement.

We aim to have your site up and running within 4-6 weeks from the start of the project. The timeline can vary based on the complexity of the site and the responsiveness of feedback during the design and development phases, but we work efficiently to deliver high-quality results as quickly as possible.
If you have the subscription package, no, the website is hosted on our servers and we maintain the codebase, so if you cancel your subscription we will take the site down. If you have the lump sum package, yes, you own the code and can host it wherever you like, so if you cancel we will provide you with all the code and it is yours to host and maintain as you see fit.
Yes. When you sign up for our services, you have the option to either transfer your existing domain to us or register a new domain through us. If you choose to transfer your existing domain, we will work with you to ensure a smooth transfer process. If you choose to register a new domain through us, we will handle the registration process for you. In either case, if you decide to cancel our services, you will retain ownership of your domain and can choose to manage it independently or transfer it to another provider as needed.
No. We build everything from scratch to ensure the highest quality and performance for your website. Page builders and platforms like WordPress typically rank lower on google. They can be limiting and often result in slower, less secure websites. By custom-building your site, we can optimize it for speed, security, and scalability, providing a superior user experience and better SEO performance.
WordPress is a popular content management system, but it has several drawbacks that can impact the performance and security of your website. WordPress sites often suffer from slow loading times due to bloated code and reliance on plugins, which can also introduce security vulnerabilities. Additionally, WordPress is a common target for hackers, making it less secure than custom-built websites. By building your site from scratch, we can create a faster, more secure, and highly optimized website tailored to your specific needs.
If its easier for you, you can whatsapp us at 07362 602170 or email us at support@norfolkwebsolutions.co.uk. We understand inspiration can come at any moment so please message us when the moment strikes and we will implement your changes as soon as possible. We also have a project management tool we use for larger projects where you can submit and track your edit requests, but we find most of our clients prefer the ease and immediacy of just sending us a message when they think of something they want to change or add.

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